At PUFFY PLUMES LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
Returns
- We accept returns within 14 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Items marked as final sale or clearance cannot be returned or exchanged.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Return Process
- Contact Us – Email fayth@puffyplumes.org with your order number and reason for return.
- Receive Return Instructions – We will provide a return address and shipping instructions.
- Ship Your Item – Securely package the item and send it back using a trackable shipping method.
Refunds
- Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to a mistake on our part (wrong item or defective product).
Exchanges
- We do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Email fayth@puffyplumes.org with photos of the issue, and we will arrange a replacement or refund.
Non-Returnable Items
- Final sale items
- Gift cards
- Items without original tags or packaging
Contact Us
For any questions regarding returns and refunds, please contact us:
📧 Email: fayth@puffyplumes.org
📍 Address: 6714 Franklin Blvd, Cleveland, OH 44102
📞 Phone: +1 667-800-3133
Thank you for shopping with PUFFY PLUMES LLC!